ITIL® is a globally recognised framework for IT service management and the processes that are associated which mean this practice can fit into an organisation’s IT infrastructure. ITIL® is widely known as the best practice for IT service management, being utilised by governments, blue-chip companies and SMEs alike.

Who is it for?

This course is intended for professionals in the IT industry, or people transitioning into the IT industry, who wish to understand how the ITIL® principles can be applied to improve and formalise IT service operations.

Tutor Support

ITIL® is the global benchmark for IT service management and is a must-have on the CV of any IT professional. This course also includes live chat tutor support which is available 24/7 to help you through your ITIL® training, this is aided by complementary email support which allows our experts to provide in-depth answers to more complex questions.

The human element that LiveTutor provides is key to a true blended learning solution. It takes the inhuman and impersonal elements of online learning and brings it to life!

The mentoring option allows you to have a more structured and guided experience while you study. If the prospect of undertaking a self-taught online course is daunting for you, but you wish to retain the flexibility that can’t be offered by a classroom taught course, then the best option is the mentor programme.

This supplementary offering to our ITIL® courses will provide students with the best possible chance of passing their ITIL® qualification through instant expert guidance.

KEY LEARNING POINTS

• Get to grips with the ITIL qualification scheme including levels of qualifications, qualification bodies and the ITIL Foundation Certification Stubble.
• Work through a comprehensive introduction to service management, covering service management processes and best practices.
• Learn why you should choose ITIL and gain insight into service management practices and the service lifestyle.
• Tackle service strategy including service strategy purpose and objectives, scope, business value stubble, key principles and finally service strategy processes over four comprehensive parts.
• Find out about service design, covering purpose and objectives, scope, business value, key principles and processes over four units.
• Move on to service transition and learn about service transition purpose and objectives, scope and business value, key principles and processes, again over four parts.
• Explore the basic concepts of service operation before moving on to service operation processes, access management and functions.
• Gain an insight into the purpose, objectives and scope of continual service improvement, before getting up to speed with the key principles and processes involved.
• Explore service management technology including SMT service automation and SMT service analytics.
• Consolidate your new skillset by exploring how all the units fit together.

ADVANTAGES OF THIS COURSE

• 12 months’ access to the course content
• 24/7 access for your entire duration
• Live chat tutor support included
• 24-hour, Monday to Friday, technical support
• Gain a good working knowledge of ITIL® and the practices in service management